Returns Policy & Guarantee
We have a 30 day money back guarantee. If you are not happy with a product then we will gladly refund your money. Please note that postage is not refundable. All goods purchased from the Little Music Makers website that are faulty, or have been wrongly described, or do not do what they are supposed to do, may be exchanged for a store credit or a refund with proof of purchase. This guarantee does not apply to a change of mind or wrong selection, so please choose carefully. We reserve the right to substitute colours on all items. This may happen from time to time so if you only want a specific colour then please let us know.
This guarantee requires:
- You notify us by phone within 30 days of the date of your purchase
- You return the product at your cost with the original packaging and in good condition for resale (where not faulty)
- You select another item of equal cost or if higher pay the difference OR
- You choose a money refund which will be credited to you according to your original payment method.
- You pay the return postage.
Your ordering options are as follows:
1. Online Secure Shopping Cart
You can order directly from this website by selecting the items you wish to purchase and adding them to the shopping cart. Your personal details are completed at the secure check out where you pay by credit card. Visa, and Mastercard are accepted. Paypal is also accepted. Sorry we do not take American Express.
If you have any problems with your online order then phone us on +61 03 62253483.
2. Over the phone
Give us a call on +61 03 62253483. You will need to provide your contact details, the items you wish to purchase and your credit card details. Payment can also be arranged by direct deposit. Cheques and money orders are acceptable but must be cleared by the bank first before items are dispatched.
3. By email
Please email us at firstname.lastname@example.org and clearly list the items you wish to purchase and your phone number. We will contact you by phone to confirm your order and payment method.
4. LAY BY
Lay by must be requested by email or phone. Some basic rules to keep the process simple:
- Minimum order of $50
- Minimum deposit of 10% by credit card, PayPal or bank deposit
- Maximum of 12 weeks to complete full payment
- Your choice of the number of payments and the amounts
- Strictly no refunds
- Order will be posted immediately once final payment has been made or returned to stock if full payment not received at the end of the 12 weeks
5. Age recommendations & Suitability for Babies & Young Children
Each manufacturer has their own recommendations regarding age suitability. All parents should be aware that some products may be unsuitable for children under 3. We have listed age recommendations where the manufacturer has provided these. Please exercise all due care and diligence when providing small children with any toys that contain small parts. It is your responsibility to check any labeling before giving to children. Supervision is always advised. Musical instruments are not made to withstand misuse of any kind, including thrashing, bashing, beating or thumping!
We Post Your Order On The Same Day We Receive It (if by 2.30pm)
All orders will be dispatched through Australia Post E Parcel, REGULAR delivery. All parcels are trackable and a signature on delivery is required. For most destinations within Australia delivery takes 3 - 5 working days but it can be longer for some areas and it is possible that more than 7 working days will be needed for remote destinations. Cost is $9.95 per order, not per item. Heavy or bulky items are charged $19.95 and these are clearly indicated in the product description.
Express Post is also available for next day delivery. If your order is urgent then we suggest you select this option. Our shopping cart includes a list of express postage and handling charges dependent on the size of your order. Please select the correct express postage charge from the list. Some items are expensive to send express. If in doubt please give us a call for a quote. If you make an error with the postage selection we will adjust. If you have a large order over $300 please give us a call for a postage quote. If you are ordering from outside Australia please select that option from the list and we will contact you and quote you a delivery charge. All parcels will be sent via Australia Post Regular mail unless the Express option is selected.